Export Transports Technician - Online

TRANSPORT EXPORT TECHNICIAN – DELIVERY EXPERIENCE SPECIALIST M/F

CHALLENGE:

We are seeking for a candidate who wants to manage, develop, and control Online Clients delivery process, ensuring SLA and KPI´s achievement as well all technical and administrative tasks associated with the function. This role will manage all communications between transport partners and internal teams.

RESPONSIBILITIES:

• Monitor all parcel deliveries and collections, namely: HOME service; PUDO and LOCKERS service; SAME DAY service; CLICK and COLLECT service, in order to ensure compliance with defined timing and requesting the necessary corrections from carriers and Customer Service.
• Implement new transport methods, solutions and partners
• Plan and propose the schedule for collections and returns, according: amount forecast, commercial inputs and carrier conditions and ensuring coordination with E-commerce, Logistics and Transport teams.
• Control the execution of the delivery/pickup plan daily, coordinating incidents with the Customer Service, Logistics, and carrier teams to ensure the necessary operational adjustments.
• Monitor and report of operational service performance.
• Perform auditing to ensure the attainment of agreed service level and deliveries accuracy at a cost efficiency manner.
• Collaborate with other areas as one unit (Stores, Logistics, Commercial, IT, planning, distribution, retail and product management) maximizing synergies and efficiencies.
• Manage information with external partners and internal teams.

PROFILE:

Degree in International Trade / International Relations, Management, Economics or similar

Similar job experience is a preferential factor

Strong analytical ability, results driven and people oriented.

Advanced knowledge in Excel

Fluency in English (written and spoken) is mandatory, and Spanish will be a plus;

Time flexibility, proactivity, ability to shift priorities according to business needs and strong responsibility awareness.

Confidence, passion and energy are all key elements needed to join PARFOIS!