Guest Operations Manager

At JNcQUOI Comporta, we create more than stays — we create meaningful experiences. The Guest Operations Manager is the driving force behind that promise, leading all guest-facing operations with precision, intuition, and elegance. This role ensures every detail flows seamlessly, every interaction feels personal, and every guest journey reflects the highest standards of luxury. Blending operational excellence with genuine hospitality, this leader inspires teams, anticipates needs, and transforms service into something memorable and effortless — embodying the spirit and values of Amorim Luxury Group.

Key Responsibilities

• Ensure flawless guest journeys from pre-arrival to post-departure;
• Proactively resolve guest concerns with discretion and efficiency;
• Maintain personalized service standards aligned with ultra-luxury positioning;
• Monitor guest satisfaction metrics and implement service enhancements;
• Oversee daily operations across Front Office, Concierge, Housekeeping, and F&B
• Ensure smooth check-in/check-out processes and room readiness;
• Maintain operational efficiency while preserving a warm, welcoming environment;
• Enforce compliance with brand standards and service protocols;
• Lead, coach, and inspire guest-facing teams;
• Conduct training programs focused on luxury service delivery;
• Manage staffing schedules and performance evaluations;
• Foster a culture of professionalism, attention to detail, and excellence;
• Collaborate closely with department heads to ensure service alignment;
• Facilitate communication between operational teams;
• Support VIP guest planning and special event coordination;
• Analyze guest feedback, online reviews, and internal reports;
• Identify areas for service innovation and operational refinement;
• Implement SOP improvements to elevate the guest experience.

Candidate Profile

• Bachelor’s degree in Hospitality Management or related field (preferred).
• 5+ years of experience in luxury hospitality operations.
• Previous leadership experience in a hotel, resort, or private members club.
• Fluent in English (Portuguese and additional languages are an advantage).
• Strong leadership and people management skills
• Exceptional communication and interpersonal abilities
• High emotional intelligence and problem-solving capacity
• Detail-oriented with strong organizational skills
• Ability to perform under pressure in a fast-paced environment
• Deep understanding of luxury service culture