Head Sommelier

POSITION SUMMARY

• Communicate with guests, employees, and/or departments to make certain staff is working together as a team to ensure that guest needs are met.
• Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
• Create, update and maintain wine lists.
• Pair and suggest wines that will best complement menu items.
• Attend wine tastings and develop relationships with vendors.
• Request new wines and products.
• Design and implement wine promotions and incentive programs.
• Monitor and replenish inventory of wine cellar, equipment, and glassware.
• Conduct vintage and BIN number checks.
• Conduct staff wine tastings.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Complete work orders for maintenance repairs.
• Issue, open, and serve wine/champagne bottles.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Follow all state and local laws for serving alcohol responsibly.
• Maintain accurate spill sheet.
• Assist management in hiring, training, scheduling, evaluating, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats (e.g., small print).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending,