Senior Account Executive

Who We Are:

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We've helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are:

The Account Executive is responsible for managing and expanding a portfolio of strategic clients at Jolera. Working independently and with a long-term vision, this role leads complex consultative sales cycles, develops structured account plans and contributes directly to the company's ARR/MRR growth within a B2B technology and managed services context.

Key Responsibilities:

• Take ownership of a portfolio of strategic clients, with a focus on retention and growth.
• Define and execute structured account plans geared towards revenue growth.
• Identify and develop opportunities for upsell, cross-sell and expansion within the portfolio.
• Lead consultative sales cycles involving multiple stakeholders, including C-level executives.
• Ensure alignment between the client, pre-sales and delivery teams for frictionless execution.
• Manage the pipeline rigorously and predictably, with regular reporting to leadership.
• Actively contribute to the team's ARR/MRR targets and retention rates.
• Represent Jolera at high-value meetings, events and negotiations.

People Management:

This role does not involve direct people management, though it may coordinate pre-sales resources in the context of proposals.

Financial Responsibility:

• Responsible for meeting individual revenue targets (ARR/MRR).
• Direct involvement in managing commercial proposals and contract negotiations with strategic clients.

Key Performance Indicators (KPIs):

• Sales target achievement (%).
• Portfolio retention and growth rate (Net Revenue Retention).
• Volume and quality of the managed pipeline.
• Number of converted upsell/cross-sell opportunities.
• Customer satisfaction (CSAT / NPS).