As a global outsourcing player, INTELCIA has been combining talent, technology and processes for 20 years to offer a service and skills tailored to international standards to its clients around the world.

Location: Lisbon

• Contract Type: Full-time
• Department: Customer Support / Contact Center

Are you passionate about helping others and looking for a new opportunity in Lisbon? We’re looking for motivated Customer Support Agents fluent in Spanish (native or bilingual) with good command of English (minimum B1) to join our team! 💼

What we’re looking for:

• Native or bilingual Spanish (mandatory)
• English level B1 minimum (mandatory)
• Completed secondary education
• Previous experience in contact center/customer support (valued)
• Strong communication and active listening skills
• Team spirit and customer-focused mindset
• Availability for rotating shifts (if applicable)

Your responsibilities:

• Provide support to customers via phone, email or chat
• Clarify doubts and resolve issues efficiently
• Accurately log all interactions in the system
• Ensure a high level of customer satisfaction and professionalism

What we offer:

• Full-time employment contract
• Paid initial training
• Dynamic and multicultural work environment
• Career growth opportunities
• Office-based position in central Lisbon

Join us and be part of a team that values people like you!

Intelcia #WeDreamWeCareWeDo #MoreHumanThanEver #PT

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